Within Knowledge base you can attach files & links to pages, so they can be referenced within content and shown available for download. Access to attachments is controlled via view permissions to the page they’re uploaded to, so users can only access attachments for pages they can view in the system.
File attachments are really just there for storage and access convenience. Knowledge base does not do anything special with attachments like scan & index their contents, since documentation content in Knowledge base is designed & intended to be within the text of pages.
Creating & uploading attachments
Attachments can be uploaded via the sidebar when in the page editor. The attachments section of the sidebar is represented with a paper-clip icon and, when open, looks like this:
With this open there are options to “Upload File” or “Attach Link”. You can also just drag and drop a file into that zone around the buttons to quickly upload a file from your device. Uploading files is the most common use-case but you can attach a link to the page to act as a dynamic, permission-controlled, reference/URL you can use & share.
Below the buttons is where any existing uploaded attachments can be found. You can use the handles on the left to reorder them if needed. There are buttons on each to delete or edit the attachment. Via editing you can alter the attachment name in addition to the underlying file or link, while the original attachment URL will remain the same. There’s also a button to insert the attachment into the page, as referenced in the “Using Attachments in Pages” section below.
Accessing attachments
One uploaded, attachments will show in the sidebar when viewing a page. You can click on an attachment to open it up. Link attachments will open in a new tab. File attachments will download, or you can view them in a new tab via the dropdown menu on the right of the attachment:
Alternatively you can hold down Ctrl (or Cmd on Mac) and then click on it directly to open in a new tab. Note that attachments in new tabs may still download if the file format is not deemed safe to show via a new tab, or if that’s the browser’s default behaviour.
Using attachments in Pages
While attachments are listed in the sidebar when viewing a page, as shown in the section above, you can link to attachments within the page itself which can be a common need when wanting to add context or reference the attachment in a particular part of your documentation content. There are a few ways to do this.
The first method is to simply use the “link” icon button on the attachment in the sidebar. Clicking this will insert a link into the page, at the current cursor position, with the correct attachment URL & name.
The second method is just using normal browser and editor functionality. You can right-click and copy the URL for the attachment, then insert a link as normal into the page using that attachment URL you just copied.