Responsible list settings

Section «Settings»

Configuring the request responsibility list allows for the automatic inclusion of the relevant employees in new requests.

Users who can be designated as responsible are:

  • Administrator and Company Manager - all users with the system role "Administrator" or "Company Manager," respectively.

  • HR - a user with the system role HR or any custom role assigned to the HR team in the organizational structure (in the "Org chart" section).

  • Team Lead - responsible for the team Team Lead  (appointed in the "Org chart" section), with the user's role in the system being flexible and not limited to a specific role.

  • Team Manager - a user with the system role Team Manager or any custom role assigned as a team manager in the organizational structure (in the "Org chart" section).

  • Employee - a selected employee is appointed responsible for the requests of all company employees, regardless of their team membership, with the user's role in the system being flexible and not limited to a specific role.

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